Love All, Serve All... But Not All Of The Time
Well, Lisa and I are here in Gatlinburg for the weekend. My birthday is on Sunday and Valentine's Day is on Tuesday, so we thought we'd head up to the Smoky Mountains for the weekend. Plus Gatlinburg is one of the few places that has a Hard Rock Cafe in the southeast that we didn't have a souvenir glass from yet. Prior to this trip, we had twenty-one of these in our collection.
Anyway, so we decided to go to the Hard Rock Cafe this afternoon for lunch. We arrived at 1:30pm and checked in. It was going to be a 30 minute wait for either the first available or a non-smoking table, so we opted for a non-smoking. FIFTY-FIVE minutes later, after at least three couple who had arrived after us had been seated, we noticed a man go up to the front and ask about howmuch longer it would be. When the girl who was working there - who was also the one who checked us in and supposedly wrote down our name - checked her list, she ended up seating him, his wife and their child right away.
So, Lisa gets up and inquires about how much longer it will be for us. From the girl who wrote down our name when we first arrived FIFTY-FIVE minutes earlier, she looks down to her list and we aren't on it at all - which apparently was what happened to the man, his wife and their child before us. So, she seats us right away - in a smoking section right in the line of traffic in and out of the restaurant.
After we sat down, a quick conversation determined that this was just not acceptable and we decided to leave as our server was arriving at our table. We informed her that we had waited 55 minutes after being informed that it would only be thirty minutes, only to be seated at a smoking table when we requested a non-smoking table. This server, who I supposed did now have a full appreciation of everything that had happened to us commented, "Well, maybe you can come back and visit us when we are less busy." So, the customer at the Hard Rock Cafe in Gatlinburg should only expect good service when they aren't busy, and when they are busy what? Anything goes? I'm sorry, this was just not acceptable.
As a side note to this story, after we left the Hard Rock Cafe and went to this place called Legends By Max. The service was great, the food was good, and the atmosphere was lovely.
Addendum - My best line of the trip thus far, as we are leaving Legends By Max I look up at the television in the corner and see a hockey game on. I mention this fact to Lisa, as there was only basketball on the televisions that we could see, and she asks who is playing. After first responding that it was some Olympic game, 90 seconds to two minutes laters, I comment "It is either women's hockey or two European teams, because no one is hitting anyone!"
Tags: Hard Rock Cafe, Legends By Max
Anyway, so we decided to go to the Hard Rock Cafe this afternoon for lunch. We arrived at 1:30pm and checked in. It was going to be a 30 minute wait for either the first available or a non-smoking table, so we opted for a non-smoking. FIFTY-FIVE minutes later, after at least three couple who had arrived after us had been seated, we noticed a man go up to the front and ask about howmuch longer it would be. When the girl who was working there - who was also the one who checked us in and supposedly wrote down our name - checked her list, she ended up seating him, his wife and their child right away.
So, Lisa gets up and inquires about how much longer it will be for us. From the girl who wrote down our name when we first arrived FIFTY-FIVE minutes earlier, she looks down to her list and we aren't on it at all - which apparently was what happened to the man, his wife and their child before us. So, she seats us right away - in a smoking section right in the line of traffic in and out of the restaurant.
After we sat down, a quick conversation determined that this was just not acceptable and we decided to leave as our server was arriving at our table. We informed her that we had waited 55 minutes after being informed that it would only be thirty minutes, only to be seated at a smoking table when we requested a non-smoking table. This server, who I supposed did now have a full appreciation of everything that had happened to us commented, "Well, maybe you can come back and visit us when we are less busy." So, the customer at the Hard Rock Cafe in Gatlinburg should only expect good service when they aren't busy, and when they are busy what? Anything goes? I'm sorry, this was just not acceptable.
As a side note to this story, after we left the Hard Rock Cafe and went to this place called Legends By Max. The service was great, the food was good, and the atmosphere was lovely.
Addendum - My best line of the trip thus far, as we are leaving Legends By Max I look up at the television in the corner and see a hockey game on. I mention this fact to Lisa, as there was only basketball on the televisions that we could see, and she asks who is playing. After first responding that it was some Olympic game, 90 seconds to two minutes laters, I comment "It is either women's hockey or two European teams, because no one is hitting anyone!"
Tags: Hard Rock Cafe, Legends By Max
posted by MKB | 5:57 PM
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